About the role#
Lenovo is seeking a Knowledge Management Data Analyst Intern to join our team. In this role, you will help improve our customer self-support experience by analyzing user behavior, optimizing knowledge models, and enhancing our data platforms. You will work with a global team to turn data into actionable insights that impact how we support our customers.
What you'll do#
- Analyze customer browsing data from Adobe Analytics to identify trends and improvement opportunities.
- Evaluate internal knowledge usage using Power BI to uncover gaps and optimize content.
- Support issue diagnosis by analyzing user behavior across multiple support channels.
- Build and maintain data analytics platforms and dashboards.
- Design metric systems and develop visualization tools to support decision-making.
- Use AI tools to identify missing or underperforming knowledge content.
- Track emerging search trends and compare them with historical data.
- Analyze diagnostic results to identify potential product issues and support product improvements.
- Collaborate with other analysts to align on best practices and share insights.
- Explore new machine learning algorithms, LLM tools, and model architectures.
- Work with engineers to ensure accurate data collection, storage, and processing.
- Partner with IT vendors to improve data quality and expand data fields.
What you'll need#
- Currently pursuing a degree in computer science, statistics, mathematics, data science, or related fields.
- Technical data analysis skills and mining capabilities, including the ability to independently perform data cleaning, feature engineering, and model training.
- Proficient in Python, SQL, and other data analysis languages and tools.
- Experience with Excel and data visualization tools like Tableau or Power BI.
- Strong problem-solving skills and the ability to interpret data to drive decisions.
- Ability to present findings clearly to both technical and non-technical stakeholders.
- Ability to work independently and manage multiple projects with tight deadlines.
- English speaking skills are necessary for communicating with a global team.
- Experience in KM, knowledge graph, and natural language processing is preferred.
- Proficiency in Adobe Analytics and knowledge of regression, clustering, and predictive modeling is a plus.
- Understanding of data privacy, security, and compliance standards.
Location & details#
- This internship is based in Morrisville, North Carolina.
- The role is on-site.
- This is a part-time, paid position.
About Lenovo
Lenovo is a technology company founded in 1984. It operates in 180 markets and employs over 10,000 people. The company manufactures personal computers, smartphones, and tablets. It also produces infrastructure solutions like servers and storage for data centers.
How to get in at Lenovo
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