About the role#
This 12-month program provides exposure to luxury spa operations at Kohler Waters Spa. You will rotate through several departments, including the front desk, spa attendant roles, and café services. The program combines hands-on training, shadowing, and project work to build your skills in hospitality management and leadership. You will work weekdays and weekends with shifts ranging from 6:00 a.m. to 9:30 p.m.
What you'll do#
- Welcome guests and manage spa reservations or itineraries.
- Learn to use ResortSuite and other guest management systems.
- Process payments, memberships, gift cards, and billing transactions.
- Assist guests with service recommendations and retail products.
- Coordinate guest experiences with technicians, café staff, and leadership.
- Rotate into spa attendant duties to learn facility operations and cleanliness standards.
- Support spa café operations, including food and beverage service.
- Shadow leadership team members to learn scheduling, staffing, and operational decision-making.
- Develop service recovery techniques to resolve guest concerns.
What you'll need#
- You must be at least 18 years old.
- Eligibility for the J-1 Intern or Trainee Program is required.
- You must be authorized to work in the US without requiring sponsorship.
- Prior experience in hospitality, tourism, or guest service is preferred.
- Strong communication and interpersonal skills.
- Ability to learn multiple computer systems.
- Professional appearance and polished customer service skills.
- Ability to stand for extended periods and work a flexible schedule.
Location & details#
- Location: Kohler, Wisconsin.
- Work Modality: On-site.
- Compensation: $14.00 to $20.00 per hour plus tips and gratuity.
About Kohler Co.
Kohler Co. is a privately held manufacturing company based in Kohler, Wisconsin. Founded in 1873, the business produces kitchen and bath products alongside operating hospitality and resort properties. The company employs more than 28,000 people across its global operations. Its work spans smart home technology, design, and wellness.
How to get in at Kohler Co.
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