About the role#
As a member of the Upgrades & Migration team within Global Customer Care, you will provide technical support to customers and manage operational tasks. This role involves coordinating customer upgrade projects and resolving service issues.
What you'll do#
- Coordinate product updates and upgrades for customer environments.
- Negotiate and influence stakeholders while remaining flexible.
- Create and communicate maintenance windows to internal and external audiences.
- Implement and validate change log evidence.
- Manage support cases and update knowledge base articles.
- Coordinate change introductions on Windows platforms, including data center maintenance.
- Create and analyze analytic comparison reports for quarterly patch management.
- Attend weekly support meetings to track changes and identify potential issues.
- Maintain strict adherence to security and confidentiality protocols.
What you'll need#
- Enrollment in a post-secondary diploma or degree program in a related discipline.
- Strong written and verbal communication skills.
- Organizational, research, and troubleshooting abilities.
- Solid working knowledge of Windows environments.
Location & details#
- This is a full-time, 12-month position starting in January 2027.
- The role is based in Ottawa, Ontario, with a hybrid work model requiring at least three days per week in the office.
- This position is open to co-op students and interns.
About Kinaxis
Kinaxis develops software for supply chain management. The company serves clients in sectors including aerospace, automotive, and life sciences. It maintains headquarters in Ottawa and employs over 2,300 people. Its software handles tasks ranging from strategic planning to last-mile delivery.
How to get in at Kinaxis
Applying to Kinaxis early gives you a distinct advantage, as recruiters review applications before the volume becomes unmanageable. Intern Insider sends you an instant alert the moment a new role is published, helping you secure a spot at the front of the queue. You can avoid the frustration of waiting in a digital pile by acting quickly when a position opens. Reaching out to the right person often yields better results than a standard submission. Intern Insider surfaces the recruiters behind Kinaxis roles, allowing you to contact them directly for questions or a referral. This personal outreach often improves your response rate significantly compared to cold applications.
