About the role#
This summer internship provides an opportunity to learn operations, people management, and business leadership within the Food & Beverage department of an amusement park. You will assist department managers with daily administration and manage the host life cycle. This role involves developing the experience and confidence to oversee department operations while gaining professional growth through contact with department heads, supervisors, and guests.
What you'll do#
- Supervise daily operations of the F&B team and other assigned departments.
- Act as a mentor and coach to assigned hosts, participating in hiring, orientation, training, and performance coaching.
- Perform essential duties of all F&B positions and backfill when needed, including food preparation and sales during peak times.
- Assist with team scheduling, timekeeping, and tip allocation.
- Ensure compliance with Iowa labor laws, food safety regulations, and company policies.
- Use Workday software for onboarding and HR documentation.
- Develop and implement training documentation and tools to improve host performance and retention.
- Resolve escalated guest concerns and criticisms.
- Collaborate with managers to identify staffing needs and participate in social activities with international college students.
What you'll need#
- Recent graduate or at least 2 years of undergraduate study in Hospitality, Business Management, Human Resources Management, Event Management, or a related field.
- At least 1 year of previous work experience.
- Must be at least 18 years of age.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, from open to close.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Strong written and verbal communication skills with attention to detail.
- Ability to handle confidential information with discretion and manage high-pressure situations.
- Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred.
- Ability to stand for long periods, lift 30 pounds, and work in variable outdoor weather conditions.
Location & details#
- Location: Altoona, Iowa.
- Term: Summer 2027.
- Modality: On-site.
- This is a paid, full-time internship.
About Herschend Family Entertainment
Herschend Family Entertainment operates theme parks, aquariums, and resorts across North America. Founded in 1950, the company is a family-held business based in Peachtree Corners, Georgia. It employs over 10,000 people to manage more than four dozen attractions. The organization focuses on creating experiences for families.
How to get in at Herschend Family Entertainment
Securing an internship at Herschend Family Entertainment requires keeping a close watch on their career portal. Because roles fill quickly, Intern Insider sends an instant alert the moment a role matching your target is published anywhere. This allows you to apply among the first, ensuring your materials are seen before the applicant pile grows too large. Beyond the initial application, you should try to connect with the team directly. Intern Insider surfaces the recruiters behind the company's roles so you can reach out to ask about the position or a referral. This direct approach often improves your response rates compared to submitting through a general portal.
