About the role#
This is a 12-week, full-time, paid internship based in Livonia, Michigan. You will work on-site at our facility, supporting day-to-day technology needs for our employees. This role provides hands-on experience in an ITAR-regulated and AS9100-certified manufacturing environment. You will receive training and mentorship from our IT lead, covering technical support, business systems, and cybersecurity awareness.
What you'll do#
- Receive, document, and prioritize support tickets.
- Troubleshoot Windows computers, Dell laptops, docking stations, monitors, printers, and peripherals.
- Assist with hardware swaps, workstation setups, and laptop imaging.
- Support Microsoft 365 applications, including Outlook, Teams, and OneDrive.
- Help employees with iOS and Android device setup and application access.
- Manage password resets, account unlocks, and group-membership requests.
- Coordinate folder, shared-drive, and software access requests.
- Assist with employee onboarding and offboarding procedures.
- Provide basic support for UKG and Infor LN ERP sign-ins.
- Troubleshoot VPN and FortiClient connectivity issues.
- Assist with defined endpoint security tasks.
- Create and maintain standard operating procedures and knowledge-base articles.
- Complete a documentation or process-improvement project.
What you'll need#
- Currently pursuing a degree, certificate, or technical training in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field (or equivalent skills).
- Basic familiarity with Windows, Microsoft 365, mobile devices, and computer hardware.
- A logical approach to troubleshooting.
- Willingness to follow instructions, document work, and learn new systems.
- Clear communication skills and a service-oriented approach.
- Strong attention to detail, organization, and discretion.
- Ability to work within approved access limits and follow site safety requirements.
- Must meet security screening requirements under ITAR directives.
Location & details#
- Location: Livonia, Michigan, USA.
- Modality: On-site.
- Term: Rolling.
- Compensation: $19-$22 per hour, depending on experience.
- Sponsorship: Not available.
About Héroux-Devtek
Heroux-Devtek designs and manufactures landing gear and actuation systems for the aerospace industry. The company also provides repair and overhaul services for these components. It operates facilities across North America and Europe. Founded in 1942, the firm is based in Longueuil, Quebec. It currently employs over 1,000 people.
How to get in at Héroux-Devtek
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