About the role#
This internship is a 10 to 12 week development program designed to build your knowledge of the hospitality industry. You will immerse yourself in the Housekeeping discipline by working alongside the leadership team and associates who manage daily operations. The program aims to provide a foundation for a long-term career in the field.
What you'll do#
- Shadow leaders and staff across all shifts and positions within the Housekeeping department.
- Attend department and leadership meetings.
- Learn to operate the Property Management System and other department software.
- Use labor management tools to help schedule and control costs.
- Interact with customers to ensure satisfaction and resolve issues.
- Ensure the department follows Room Standard Operating Procedures and policies.
- Comply with attendance rules and perform other assigned duties.
What you'll need#
- Recent or current graduate of a hospitality program is preferred.
- Ability to communicate effectively with supervisors, coworkers, and the public.
- Skill in adapting your communication style for different audiences.
- Ability to manage interactions with customers, including resolving conflicts with patience and tact.
- Physical ability to push or pull equipment weighing up to 100 lbs with or without reasonable accommodation.
Location & details#
- Location: Los Angeles, California.
- Modality: On-site.
- Employment type: Full time.
- Term: Rolling.
About HEI Hotels & Resorts
HEI Hotels and Resorts is a private company that manages and invests in hotel properties across the United States. Founded in 2002, the firm focuses on institutional hotel assets in urban, resort, and super-suburban markets. It maintains a staff of over 10,000 employees. The company provides third-party management services for its partners.
How to get in at HEI Hotels & Resorts
Applying early to HEI Hotels and Resorts gives you a distinct advantage because recruiters review applications before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials among the first applicants. This timing helps ensure your resume is seen while the hiring team is still actively building their shortlist. You can also improve your response rates by reaching out to the recruiters behind these roles directly to ask about the position or a potential referral. Intern Insider surfaces these specific contacts, allowing you to bypass the general queue and make a professional connection with the people actually managing the hiring process.
