About the role#
The Student Financial Management Counselor provides guidance to students, parents, and the university community. You will help stakeholders navigate financial aid processes, eligibility requirements, and student account policies. This role operates in a high-volume environment and requires a focus on customer service through in-person visits and phone inquiries.
What you'll do#
- Conduct financial management workshops, seminars, and outreach activities.
- Manage calling campaigns to students, parents, staff, and community organizations.
- Provide financial literacy counseling on topics like Satisfactory Academic Progress, state and federal funding, budgeting, and credit.
- Act as a tier 2 resource for complex financial aid and student account issues.
- Investigate and resolve student account and financial aid inquiries.
- Review daily exception reports to identify and fix issues.
- Assist with awarding financial aid and verify the accuracy of applications using supporting documentation.
- Evaluate financial circumstances to determine appropriate payment options.
- Counsel students on enrollment management, including admissions, registration, and academic records.
What you'll need#
- A Bachelor's degree and two years of experience, or a combination of education and related experience.
- Ability to pass a comprehensive criminal background investigation and other required background searches.
- Previous experience at an institution of higher education is preferred.
- Working knowledge of Banner is preferred.
- Experience in financial aid is preferred.
Location & details#
- Locations: Atlanta, Georgia and Dunwoody, Georgia.
- Schedule: Monday through Friday, 8:30 AM to 5:15 PM.
- Status: Full-time, non-exempt.
- Term: Rolling.
About Georgia State University
Georgia State University is an urban public research institution based in Atlanta. Founded in 1913, it serves more than 51,000 students across various degree programs. The university operates as the largest in the state and maintains a significant presence in the Southeast. It focuses on research, student success, and creative media.
How to get in at Georgia State University
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