About the role#
As an Electronic Banking Intern, you will support the digital strategy at 1st Source Bank. You will research how Gen Z users interact with digital banking tools to help identify usability and communication gaps. This role includes a rotational experience across core disciplines such as Support Operations, Reporting and Analytics, and Enterprise Projects to provide a view of how digital banking functions as an integrated operation.
What you'll do#
- Conduct qualitative and quantitative research on digital banking experiences, including peer surveys, focus groups, and app reviews.
- Benchmark community banks and fintech companies to identify best practices for mobile and online banking engagement.
- Develop and execute a peer insights survey.
- Summarize your findings and present actionable recommendations to the Electronic Banking leadership and Marketing teams.
- Complete all required compliance training.
- Maintain regular and predictable attendance.
What you'll need#
- High School Diploma or GED.
- Currently pursuing a bachelor's degree in Business, Marketing, Data Analytics, Management Information Systems, or a related field.
- Interest in banking, digital user experience, financial technology, or customer behavior research.
- Proficiency in Microsoft Office, specifically Excel and Word.
- Strong communication and storytelling skills, with the ability to turn data into insights.
- Analytical and problem-solving skills with attention to detail.
- Ability to manage multiple tasks, prioritize your workload, and meet deadlines.
- Coursework or experience in survey design, data visualization, or UX research is preferred.
Location & details#
- This is a paid, full-time internship located on-site in South Bend, Indiana.
- The term is for Summer 2027, with an anticipated 40-hour work week.
- You will participate in an orientation kickoff and networking opportunities with colleagues and management.
About 1st Source Bank
1st Source Bank is a financial institution founded in 1863. Based in South Bend, Indiana, the company serves individuals and businesses across northern Indiana and southwestern Michigan. It operates banking centers, specialty finance locations, and wealth advisory offices. With 1,228 employees, the bank provides services including retail banking, insurance, and trust management.
How to get in at 1st Source Bank
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