About the role#
This summer internship offers an opportunity to work with the IT Service Desk team, serving as the primary point of contact for enterprise hardware and software requests. You will gain exposure to our technology stack, including Microsoft 365, Azure, and various automation tools. Depending on your interests, you may also collaborate with the IT Infrastructure team on specific projects. The internship concludes with a presentation to the Technology leadership team to review your experience and key learnings.
What you'll do#
- Provide technical assistance to end users via email, phone, or in person regarding hardware and enterprise software.
- Configure and provision end user hardware and software solutions.
- Perform troubleshooting using diagnostic techniques and escalate complex issues to the appropriate technology teams.
- Document self-service instructions and knowledge base articles.
- Provide training to end users on IT products and services.
- Partner with engineers to assist on end user technology or automation projects.
- Define and improve processes related to end user support.
- Use AI-enabled tools to support productivity and problem-solving.
- Provide regular status updates to users regarding their requests.
What you'll need#
- Currently pursuing a B.A. or B.S. degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity, Analytics, or a related field.
- Experience with Microsoft OS, including Windows 11 and Microsoft Office.
- Classroom knowledge or experience with at least one programming or scripting language such as Python, PowerShell, C#, or JavaScript.
- Strong verbal and written communication skills with the ability to articulate thoughts clearly.
- A self-starter mindset with the ability to work independently and as part of a team.
- Strong interest in learning new technologies and assisting users with technical questions.
- Ability to adapt to a changing environment.
- Superior customer service skills and work ethic.
- Experience with Microsoft 365, Mac OS, or Apple iOS is a plus.
Location & details#
- Location: Chicago, Illinois, United States.
- Modality: On-site.
- Term: Summer 2027.
- Employment type: Full-time.
- Sponsorship: This position is not eligible for employer visa sponsorship now or in the future.
About GCM Grosvenor
GCM Grosvenor is a global alternative asset management firm. Founded in 1971, the company manages approximately 87 billion dollars in assets across private equity, infrastructure, real estate, and credit strategies. It serves institutional and high net worth investors from its headquarters in Chicago and several international offices. The firm employs between 501 and 1,000 people.
How to get in at GCM Grosvenor
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