About the role#
As an IT Help Desk Intern at Enterfusion, you will gain hands-on experience supporting our technical support team. This role provides an opportunity to build your skills in troubleshooting and customer service while working directly with experienced technicians in our Orlando office.
What you'll do#
- Assist the IT support team with daily help desk operations, including responding to tickets and resolving technical issues.
- Shadow experienced technicians to learn best practices in troubleshooting hardware and software problems.
- Participate in the onboarding process for new technologies by preparing equipment and configurations.
- Document solutions and create knowledge base articles to help streamline future support.
- Support special projects as assigned, allowing you to explore various areas within IT.
- Take part in team meetings to contribute ideas and gain insight into project management.
What you'll need#
- Currently pursuing or recently completed a Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Basic understanding of computer hardware, software applications, and networking.
- Strong communication and interpersonal skills with a customer-first attitude.
- A desire to contribute to a team, while also being able to work independently.
- Familiarity with Microsoft Office Suite, such as Word and Excel, is a plus.
Location & details#
- Location: Orlando, Florida.
- Work modality: On-site.
- Compensation: $18 per hour.
- Schedule: 30-40 hours per week, Monday through Friday, between 8 AM and 6 PM.
- This is a paid, full-time internship with a rolling term.
About Enterfusion
Enterfusion is an IT services and consulting firm based in Orlando, Florida. Founded in 2008, the company maintains a staff of 11 to 50 employees. It provides managed services, cloud solutions, and network consulting to growing organizations. The firm also offers hardware, cabling, and technology integration services.
How to get in at Enterfusion
Applying early gives you a distinct advantage at Enterfusion because recruiters review applications before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published, so you can be among the first to submit your materials. Getting your application in early often means your profile is seen while the team is still actively building their candidate pool. You can use Intern Insider to identify the specific recruiters behind these roles and reach out directly to ask about the position or a referral. Connecting with a human at the company often improves your response rates compared to waiting in a standard queue. This direct approach shows you are serious about the work and helps you stand out during the hiring process.
