About the role#
This is a temporary, part-time internship at East Tennessee Children's Hospital for current TCAT students. You will work 24 hours per week under the guidance of IT staff to gain practical experience in a hospital environment. This role involves performing technical tasks of increasing complexity as you build your skills in system analysis, hardware configuration, and software installation.
What you'll do#
- Assist with help desk calls, scheduling, and ticket management.
- Perform computer imaging, staging, and installation tasks.
- Record all user inquiries in the service desk system from initial call to resolution.
- Document day-to-day technical problems to help expand the knowledge database.
- Reset user passwords while following security standards.
- Provide support for basic hardware, network, and software issues.
- Perform preventative maintenance on equipment according to manufacturer standards.
What you'll need#
- You must be a current TCAT student.
- An Associates degree is preferred, or you should be currently enrolled in Computer Science or a related field.
- Understanding of operating systems, software installation, and test procedures.
- Knowledge of security and operational requirements.
- Familiarity with clinical and financial systems.
- Ability to perform physical tasks such as bending, walking, and lifting up to 50 lbs occasionally.
Location & details#
- Location: Knoxville, Tennessee.
- Work Modality: On-site.
- Schedule: 24 hours per week.
- Term: Rolling.
About East Tennessee Children's Hospital
East Tennessee Children's Hospital is a not-for-profit pediatric health care system. It operates as an independent facility based in Knoxville, Tennessee. The organization has served the region since 1937. It employs between 1,001 and 5,000 people and holds certification as a Comprehensive Regional Pediatric Center.
How to get in at East Tennessee Children's Hospital
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