About the role#
Duquesne University is hiring an IT Service Desk Assistant to support campus technology operations. This is a part-time, on-site role based in Pittsburgh, Pennsylvania. We provide training on all necessary systems to ensure you succeed in the position.
What you'll do#
- Resolve technology issues for users through phone, email, and in-person interactions.
- Manage the email ticketing system.
- Address walk-in requests at the desk.
- Answer incoming phone calls.
- Maintain and update the internal knowledge base.
- Assist with administrative tasks and run occasional errands on campus.
- Collaborate with other teams within CTS as needed.
What you'll need#
- Enrollment in a Computer Science or Computer Engineering major.
- Strong customer service skills.
- Ability to communicate clearly with others.
- A genuine interest in helping people and an eagerness to learn new skills.
Location & details#
- Location: Pittsburgh, PA.
- Modality: On-site.
- Employment type: Part-time, paid.
- Term: Rolling.
About Duquesne University
Duquesne University is a Catholic institution based in Pittsburgh. Founded in 1878, it serves a student body of roughly 8,000 graduate and undergraduate learners. The university maintains a staff of over 3,000 employees. Academic programs focus on community service and regional equity.
How to get in at Duquesne University
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