About the role#
This position supports the IT operations at DigiPen Institute of Technology. You will assist Client Services Administrators in maintaining the stability of our client infrastructure and provide support for computer workstations located in labs and classrooms. This is a part-time role requiring 20 hours per week, with some shifts potentially occurring on evenings and weekends.
What you'll do#
- Resolve incoming Help Desk tickets.
- Respond to requests for assistance via phone and email.
- Set up and repair computer equipment and related devices.
- Track and report your hours worked accurately.
- Perform physical tasks such as lifting up to 25 lbs, carrying, pushing, and pulling equipment.
What you'll need#
- Current enrollment as a student at DigiPen Institute of Technology.
- Eligibility for Federal Work Study with an accepted award.
- Residency within the State of Washington.
- Good Academic Standing with a minimum cumulative GPA of 2.5.
- A basic understanding of computer hardware and Windows 11 support.
- Strong attention to detail, a focus on client needs, and the initiative to identify necessary actions.
- Ability to perform introductory IT troubleshooting tasks.
Location & details#
- Location: Redmond, Washington.
- Work Modality: On-site.
- Term: Rolling (August 31, 2026 to May 7, 2027).
- Compensation: $17.85 per hour.
- Note: Students may not work during any time they are scheduled for class.
About DigiPen Institute of Technology
DigiPen Institute of Technology is an educational institution founded in 1988. It focuses on instruction in game development, computer science, digital arts, and animation. The organization maintains campuses in the United States, Singapore, and Spain. It serves students through degree programs and K-12 workshops while connecting graduates with employers in the technology and media sectors.
How to get in at DigiPen Institute of Technology
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