About the role#
We are looking for UX interns to help build the future of our human and AI agents platform. You will design the workflows and tools that power business automation for contact center operators. This role places you at the center of our work with LLMs and Generative AI, where you will shape how people interact with AI systems.
What you'll do#
- Generate new UX ideas for Conversation Intelligence and AI Agents.
- Analyze user and business challenges to propose practical solutions.
- Collaborate with engineers to build and ship your designs.
- Support user research through usability testing, competitive analysis, customer interviews, and metrics analysis.
- Prototype quickly using tools like Figma, Cursor, Claude, and Voice API.
- Work with cross-functional teams including Product Managers, ML experts, Customer Success, and Sales.
- Present your design concepts to supervisors and project teams.
What you'll need#
- Current enrollment in a Bachelor's Degree program for Design, HCI, or a related field.
- A strong academic record.
- A portfolio that shows user-centric design thinking, polished UI work, and innovative interaction ideas.
- Proficiency in prototyping with tools like Cursor, Claude Code, V0, or other modern AI tools.
- Practical experience in user-centered design, interaction design, visual design, and user research.
- An adaptable, curious mindset and a desire to learn.
Location & details#
- Location: Toronto, Ontario, Canada.
- Modality: On-site.
- Employment: Full-time internship.
- Compensation: Paid position.
- Term: Rolling.
About Cresta
Cresta provides software for contact centers to analyze and assist with customer interactions. The company combines artificial intelligence with human agent support to improve efficiency and customer experience. Founded in 2017, the firm is based in Sunnyvale, California. It employs approximately 747 people and serves clients including Alaska Airlines, Cox Communications, and Intuit.
How to get in at Cresta
Applying early at Cresta gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can be among the first to apply before the pile grows. This helps you avoid getting lost in a high volume of submissions. You can also improve your response rates by reaching out to the right people. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or request a referral. This direct approach is often more effective than submitting your resume into a general queue.
