About the role#
We are seeking detail-oriented students to join our AI Delivery team. This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of our AI Agents and Agent Assist systems. You will work at the intersection of AI behavior analysis, intent recognition, conversation quality, and model output auditing.
What you'll do#
- Execute structured test plans for AI Agent implementations.
- Validate that intents, entities, and workflows trigger correctly.
- Identify behavioral inconsistencies, misclassifications, or hallucinations.
- Review and validate AI-generated suggestions, summaries, and classifications.
- Provide actionable feedback to improve intent models and redaction or PII handling.
- Run bias, redaction, and transcription accuracy checks.
- Spot patterns or emerging issues across test sets.
- Contribute ideas for improving internal QA processes and tools.
What you'll need#
- Interest in AI, ML, NLP, or chatbots.
- Interest in product quality and user experience.
- Interest in linguistics, conversation analysis, or human-AI interaction.
- Interest in exploring a career in AI evaluation, AI ops, or product QA.
- Strong analytical thinking.
- Curiosity about how intelligent systems behave.
Location & details#
- Location: Toronto, Ontario, Canada.
- Modality: On-site.
- Employment: Full-time, paid internship.
- Term: Rolling.
About Cresta
Cresta provides software for contact centers to analyze and assist with customer interactions. The company combines artificial intelligence with human agent support to improve efficiency and customer experience. Founded in 2017, the firm is based in Sunnyvale, California. It employs approximately 747 people and serves clients including Alaska Airlines, Cox Communications, and Intuit.
How to get in at Cresta
Applying early at Cresta gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can be among the first to apply before the pile grows. This helps you avoid getting lost in a high volume of submissions. You can also improve your response rates by reaching out to the right people. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or request a referral. This direct approach is often more effective than submitting your resume into a general queue.
