About the role#
At Cresta, the AI Agent team builds technology to solve practical problems for our customers. We focus on using Large Language Models and AI agent systems to create solutions that are secure, reliable, and cost-effective. As a Forward Deployed Engineering Intern, you will support real-world AI deployments and gain hands-on experience with AI systems in customer environments.
What you'll do#
- Assist in developing and configuring AI agents using our platform tools.
- Build and test integrations between AI agents and external systems such as APIs or data sources.
- Support performance tuning and troubleshooting of AI agent prototypes.
- Work with customers and internal engineering teams to understand requirements and iterate on solutions.
- Participate in team demos, feedback sessions, and learning opportunities.
What you'll need#
- Enrollment in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field.
- Experience writing code in Python or another general-purpose language.
- A basic understanding of programming fundamentals and software development best practices.
- A strong interest in artificial intelligence, machine learning, or software engineering.
- Excellent communication skills and a willingness to collaborate with teammates and customers.
- Experience with APIs, web development, or cloud platforms is a plus.
- Prior coursework or projects involving AI/ML concepts or LLMs is a plus.
- Exposure to prompt engineering or similar experimentation is a plus.
Location & details#
- Location: Toronto, Ontario, Canada.
- Work modality: Hybrid.
- This is a paid, full-time internship position.
- The term is rolling.
About Cresta
Cresta provides software for contact centers to analyze and assist with customer interactions. The company combines artificial intelligence with human agent support to improve efficiency and customer experience. Founded in 2017, the firm is based in Sunnyvale, California. It employs approximately 747 people and serves clients including Alaska Airlines, Cox Communications, and Intuit.
How to get in at Cresta
Applying early at Cresta gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can be among the first to apply before the pile grows. This helps you avoid getting lost in a high volume of submissions. You can also improve your response rates by reaching out to the right people. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or request a referral. This direct approach is often more effective than submitting your resume into a general queue.
