About the role#
Colony Brands, Inc. is hiring a Client Support Technician Intern to join the IT department. This role focuses on 2nd level support for client-level Windows and Apple hardware and software. You will serve as a resource for ticket escalations from the Help Desk and assist with the maintenance of corporate computer equipment.
What you'll do#
- Assemble and configure PC and Mac hardware.
- Document processes and mentor Help Desk staff.
- Troubleshoot client-level networking, including wireless technologies and remote access.
- Perform Windows 11 and Apple OS imaging and patching.
- Provide end user support for mobile phones and tablets.
- Resolve issues with virtualized desktops and SCCM clients.
- Support Microsoft Email, Office 365, and printer or audiovisual equipment.
- Manage Active Directory user accounts, groups, and permissions.
What you'll need#
- An Associate degree or relevant certification in Computer Science, Networking, or Security. A Bachelor’s degree is preferred.
- 1-3 years of relevant experience.
- Experience troubleshooting client-level hardware and software.
- Proficiency with Microsoft and Apple software products.
- Strong customer-service skills and the ability to work with users at all levels.
Location & details#
- This is a paid, full-time, on-site internship based in Monroe, Wisconsin.
- The position does not offer sponsorship.
- Work is required on-site for the duration of the internship.
About Colony Brands, Inc.
Colony Brands, Inc. is a direct marketing company based in Monroe, Wisconsin. Founded in 1926, the firm operates as a multi-channel business with a portfolio that includes food, apparel, and kitchen appliances. It employs between 1,001 and 5,000 people. The company manages various brands such as Ashro, Beauty Boutique, and Country Door.
How to get in at Colony Brands, Inc.
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