About the role#
The Help Desk Intern supports the Information Technology Department by providing first-level technical assistance to staff, students, and faculty. This paid, part-time internship offers hands-on experience in technical support, customer service, device management, and IT operations within an educational setting. You will work under the supervision of experienced IT professionals to develop practical skills in a collaborative environment.
What you'll do#
- Provide Level 1 technical support for hardware, software, and account-related issues.
- Troubleshoot Windows laptops, Chromebooks, printers, and peripheral devices for staff and students.
- Assist with password resets, login issues, and basic account access.
- Support classroom technology, including smartboards, projectors, and connected devices.
- Configure, reset, and update student devices while following established IT procedures.
- Manage student device distribution, collection, and inspection.
- Install SIM cards and maintain accurate inventory records in asset management systems.
- Document all technical support requests, troubleshooting steps, and resolutions in the Centralized Ticketing System.
- Escalate unresolved issues to senior IT staff according to service standards.
- Communicate technical solutions clearly to users with varying levels of expertise.
What you'll need#
- High school diploma, GED, or current student status.
- Interest in Information Technology, Computer Science, or a related field.
- Basic understanding of Windows, ChromeOS, Microsoft 365, and Google Workspace.
- Ability to explain technical information clearly to non-technical users.
- Strong troubleshooting mindset with attention to detail.
- Ability to work both independently and within a team.
- Willingness to learn new technologies and accept constructive feedback.
- Commitment to working with a diverse adult learner population.
- Ability to lift and move equipment up to 25 pounds.
- Enrollment in an IT or technical training program is preferred.
- Bilingual proficiency in Spanish, Amharic, or another language is a plus.
Location & details#
- Location: Washington, DC.
- Compensation: $19.00 per hour.
- Work Modality: On-site.
- Employment Type: Part-time, temporary internship.
- Term: Rolling.
About Carlos Rosario International Public Charter School
Carlos Rosario International Public Charter School operates as an adult education charter school based in Washington, DC. It provides instruction in English as a Second Language, workforce development, and GED preparation. The school supports adult learners through technology training and citizenship programs. With a staff of 233 employees, the organization maintains two locations in the city.
How to get in at Carlos Rosario International Public Charter School
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