About the role#
As a Field Service Representative Intern, you will support the operational readiness of advanced RF technology systems. You will work directly with engineers and customers to install, maintain, and troubleshoot mission-critical hardware. This role requires a balance of technical expertise and strong communication skills to ensure our systems perform reliably in the field.
What you'll do#
- Install RF technology systems at customer sites and ensure they are fully operational.
- Conduct routine maintenance, configure hardware and software, and update firmware.
- Analyze diagnostic data and logs to troubleshoot complex technical issues.
- Participate in full-system tests on the production floor using specialized RF equipment.
- Train clients on system operation and maintenance procedures.
- Act as the primary point of contact for customer support and service inquiries.
- Keep accurate, detailed records of all service visits and maintenance performed.
- Collaborate with engineering and support teams to resolve issues and improve system performance.
What you'll need#
- U.S. Citizenship and eligibility to obtain and maintain a U.S. Passport.
- Current enrollment in an associate's degree program or a technical certification program.
- Ability to lift and carry equipment weighing up to 30 lbs.
- Willingness to travel frequently and work in varied, sometimes harsh, outdoor or industrial field conditions.
- Flexibility to work occasional long days as project requirements dictate.
- Aptitude for troubleshooting and a strong interest in hands-on problem-solving.
- Experience in customer service, technical support, or field service roles.
- Strong time management, multitasking, and critical thinking skills.
- Ability to remain calm and focused in stressful environments.
- Capability to work efficiently within diverse team settings.
Location & details#
- This is a full-time, on-site, paid internship.
- Primary work location is Germantown, Maryland.
- Frequent travel is required, including local travel in Maryland, Virginia, and Pennsylvania, as well as non-local travel to Los Angeles, California, and Fargo, North Dakota.
About AV
AV is a public company based in Arlington, Virginia, that specializes in defense and space manufacturing. The firm develops unmanned aircraft systems, ground robots, and software for autonomous platforms. It employs 3,034 people across multiple locations in the United States and Germany. The company focuses on integrated capabilities for modern defense missions.
How to get in at AV
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