About the role#
The HRL Office Assistant provides administrative support and customer service for the Housing & Residence Life team at American University. This part-time role serves as a primary contact for students and visitors, helping to maintain daily office operations while ensuring a welcoming environment.
What you'll do#
- Act as the first point of contact for students, families, and visitors through phone, email, live chat, and in-person interactions.
- Provide accurate information regarding housing policies, campus resources, and departmental procedures.
- Manage administrative tasks and process forms while meeting established deadlines.
- Handle sensitive student information with strict confidentiality.
- Review website content and HRL communications to ensure accuracy.
- Assist with special projects and provide logistical support for meetings, training sessions, and departmental events.
What you'll need#
- Current enrollment as an undergraduate or graduate student at American University.
- A minimum cumulative GPA of 2.25.
- Strong organizational, written, and verbal communication skills.
- Demonstrated ability to solve problems and provide quality customer service.
- A high standard of professionalism, dependability, and discretion.
- Previous experience in an office, reception, or customer service setting is preferred.
- Proficiency with Microsoft software is preferred.
- Familiarity with American University residential communities is preferred.
Location & details#
- This position is located on-site at the American University main campus in Washington, DC.
- The role is part-time, requiring 10 to 20 hours per week.
- Shifts are typically scheduled between 9 AM and 5 PM, Monday through Friday, with some potential for non-traditional hours.
- The pay rate is $18.40 per hour.
About American University
American University is a higher education institution based in Washington, DC. Founded in 1893, the school holds a charter from Congress with a focus on public service. It operates several academic divisions including the School of Public Affairs and the Washington College of Law. The university employs between 1,001 and 5,000 people.
How to get in at American University
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