About the role#
As a Help Desk Intern, you will join the Corporate Services Information Technology team to support approximately 3000 employees. This part-time position involves providing 1st line technical support via phone, email, and in-person interactions. You will report to the IT Infrastructure Office Technology Senior Engineer and work 20 to 24 hours per week.
What you'll do#
- Monitor and provide remote technical support for incoming Service Desk calls.
- Identify, diagnose, and resolve technical issues with employee IT equipment.
- Document troubleshooting steps and resolutions in the ServiceNow ticketing system.
- Provide one-on-one end-user support through phone or email.
- Pre-provision and build laptops.
- Administer mobile technology tools including InTune, Jamf, and Lenovo Commercial Vantage.
- Perform regular audits and maintain accuracy of company IT assets.
- Triage L1 technical issues and escalate L2 or L3 matters to the appropriate team.
- Create and maintain documentation to support daily Service Desk operations.
What you'll need#
- Active enrollment in or recent completion of an IT program or certification within the past 12 months.
- Interest in Microsoft Office 365, Outlook, Teams, Windows 10/11, Mac OS, printers, and networking.
- Beginner knowledge of Microsoft environments, specifically Windows 10/11 and Teams conference rooms.
- Strong interpersonal skills and a commitment to providing an exceptional user experience.
- Ability to work autonomously, take direction, and adapt to feedback.
- Reliability and the ability to arrive on time for scheduled shifts.
- Proficiency in written and verbal English.
- Ability to lift 35 pounds and carry up to 50 pounds.
- Comfort using firm-approved AI tools to improve productivity.
- Ability to work under pressure and flexibility to work outside normal business hours.
Location & details#
- This role is based on-site in Dallas, Texas.
- The position is part-time and paid.
- No visa or immigration sponsorship is provided for this role.
About AlixPartners
AlixPartners is a business consulting firm founded in 1981. Based in New York, the company employs nearly 4,000 people. It specializes in areas such as performance improvement, restructuring, and risk mitigation. The firm works with clients to address critical challenges through small, specialized teams.
How to get in at AlixPartners
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