About the role#
As a Process Documentation Intern, you will focus on investigating automated processes that have evolved over time. You will translate these into clear written documentation and visual process flows. You will work alongside technical teams to identify gaps and create an accurate picture of how our systems and workflows operate. This role provides hands-on experience in process analysis, technical documentation, workflow mapping, and IT operations.
What you'll do#
- Document automated processes in structured, clear written formats.
- Create visual process flows that show system steps, decision points, handoffs, dependencies, and exceptions.
- Interview developers, programmers, administrators, and long-tenured team members to gather historical context and process knowledge.
- Ask follow-up questions to clarify inconsistent or incomplete details.
- Validate documentation with subject-matter experts and process owners to ensure accuracy.
- Identify and report documentation gaps, process risks, and obstacles.
- Provide regular updates on your progress, findings, and challenges.
- Create documentation that is accessible to both technical and non-technical audiences.
What you'll need#
- Current enrollment at an accredited four-year college or university with a minimum 2.75 GPA.
- Ability to create clear written documentation and visual process flows.
- Strong attention to detail and a methodical approach to organizing and validating information.
- Strong written and verbal communication skills.
- Ability to engage professionally with developers, programmers, and long-tenured employees.
- Tact and good judgment when discussing older solutions or sensitive process issues.
- Persistence and confidence to ask probing questions and pursue necessary information.
- Comfort reporting findings and unresolved questions without waiting for every detail to be complete.
- Familiarity with Microsoft 365 administration and ServiceNow is beneficial.
Location & details#
- Location: Duncan, South Carolina.
- Term: Spring 2027.
- Modality: On-site.
- Employment: Part-time, paid internship.
- Note: Corporate housing is available for non-local students, and a gas stipend is provided for those driving more than 50 miles.
About AFL
AFL manufactures fiber optic cables, hardware, and test equipment for the energy, data center, and broadband markets. The company provides infrastructure solutions to customers in over 130 countries. It operates manufacturing facilities across the globe to support power grid and network modernization. Based in Duncan, South Carolina, the company employs approximately 3,696 people.
How to get in at AFL
Applying early is a distinct advantage at AFL, as recruiters often review candidates before the applicant pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published, helping you get your materials in among the first. This timing often separates the candidates who get a screen from those who disappear into the queue. You can also reach out to recruiters directly to ask about a role or a potential referral, which often improves your response rate. Intern Insider surfaces the specific recruiters behind company roles so you can make that connection. Taking this step shows you have done your homework and are genuinely interested in the work AFL does.
