About the role#
World Relief is seeking a Tech Support Intern to provide technical assistance to adult refugee women. This role focuses on helping clients who have limited English, literacy, and technical skills so they can access virtual education. You will work directly with clients to bridge the digital divide, requiring both technical troubleshooting and a sensitive, patient approach to teaching. This is an unpaid internship that may qualify for university credit.
What you'll do#
- Set up, update, distribute, and track loaner laptops for clients.
- Train preliterate clients on the basics of using phones and laptops.
- Provide technical support via phone, video, and in-person home visits.
- Help clients research and obtain low-cost internet services.
- Create digital literacy training materials and short how-to videos.
- Assist with general office support and special projects.
What you'll need#
- Fluency in Dari and/or Pashto.
- Strong English communication skills.
- Female-presenting identity to respect the cultural values of the population served.
- A valid US driver's license and regular access to a personal vehicle, as you must pass a motor vehicle check.
- Technical comfort with PC laptops, iPhones, Androids, WhatsApp, and Zoom.
- Ability to troubleshoot problems and find creative solutions on the spot.
- A commitment to the mission, vision, and values of World Relief, including an acknowledgment of the organization's faith statement.
- Capacity to work independently and build rapport with people from diverse cultural and religious backgrounds.
Location & details#
- Location: Sacramento, California.
- Modality: Hybrid (1 day in-office, 4 days remote).
- Schedule: 10 hours per week, specifically Tuesday, Wednesday, and Thursday from 8:30 am to 12:00 pm.
- Status: Unpaid internship.
About World Relief
World Relief is a nonprofit organization founded in 1944. It operates from headquarters in Towson, Maryland, and employs 1,878 people. The organization works with churches and communities to address global crises. Its specialties include refugee resettlement, disaster response, and immigration services.
How to get in at World Relief
Securing a role at World Relief requires timing your application to ensure your materials reach the team before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, as early applicants get seen before the pile grows. Reaching out to the right person at the organization often yields better results than submitting to a general portal. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the role or a referral, which materially improves response rates.
