About the role#
The Client Experience Strategy & Operations team manages the systems, content, AI solutions, and strategic initiatives that support our client and agent experiences. We are hiring interns for two tracks: Workflow Optimization and Enablement. You will contribute to projects that impact financial services for Canadians while receiving mentorship within our community. This is a full-time, 8-month internship beginning January 11, 2027.
What you'll do#
Depending on your track, you will focus on one of the following areas:
Workflow Optimization
- Design and build AI tools for analysis and audit existing automations.
- Map and redesign workflows to improve resolution time and operational risk.
- Partner with the AI Experiences team to launch new features.
- Build automation inventories to propose consolidations and new AI optimizations.
Enablement
- Support the group's analytical work by testing data and running original analyses.
- Design and run trending analyses across scorecard metrics.
- Help define and document metrics, including data sourcing and validation.
- Build checks and first-pass reviews to catch errors in reports.
- Support the analysis of quality data and turn findings into recommendations.
What you'll need#
- Currently enrolled as a student at a Canadian post-secondary institution or technical bootcamp, or a new graduate within 6 months of your graduation date.
- Residing in Canada and available to work full-time hours.
- Structured problem solving and process thinking skills.
- Strong documentation and communication skills with a bias to action.
- Basic familiarity with AI concepts like LLMs, RAG, and context windows.
- Basic familiarity with customer operations tools such as Zendesk or JIRA.
- Basic familiarity with data, testing, and statistical concepts.
- Proficiency in quantitative and spreadsheet tasks, including an understanding of how relational data fits together.
- Experience building trend analyses and visualizations.
Location & details#
- This is a hybrid role based in Toronto, Ontario.
- You must be able to commute to our Toronto headquarters on Wednesdays and Thursdays.
- Term: Winter 2027 (8 months).
- Compensation: CA$44,000 to CA$52,000, depending on your year of study and past internship terms.
About Wealthsimple
Wealthsimple operates as a financial services firm based in Toronto, Ontario. Founded in 2014, the company provides wealth management, investment advisory, and portfolio management services. It currently maintains a staff size between 1,001 and 5,000 employees. The firm functions as a privately held organization.
How to get in at Wealthsimple
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