About the role#
The Banking Operations team is looking for an intern to help improve how we communicate operational information to our member-facing teams. You will help build a sustainable communications approach that makes information easier for employees to find, understand, and act on. This is a full-time, paid, on-site role based in Vancouver.
What you'll do#
- Support the development and implementation of a communications strategy for Banking Operations.
- Review current practices to identify ways to make communications clearer, more consistent, and easier to navigate.
- Create reusable templates, guides, toolkits, and resources.
- Establish consistent standards for structure, timing, audience, and key messaging.
- Work with leaders and subject matter experts to translate operational needs into practical communication tools.
- Streamline how information is shared across projects, process changes, and new initiatives.
- Gather feedback from employees and stakeholders to identify gaps and measure communication effectiveness.
- Support additional Banking Operations projects as needed.
What you'll need#
- Current enrollment in or recent graduation from a post-secondary program in Communications, Business Administration, Marketing, Public Relations, English, Digital Communications, Change Management, or a related field.
- Strong written communication and editing skills with the ability to simplify complex information.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft 365, including Word, PowerPoint, Excel, Teams, and SharePoint.
- Ability to work independently and manage multiple priorities.
- Curiosity regarding employee experience and process improvement.
- Previous experience in internal or corporate communications, business operations, or change management is preferred.
- Familiarity with tools such as Canva, Microsoft Forms, or Power Automate is a plus.
- Exposure to financial services, retail banking, or credit unions is an asset.
Location & details#
- Location: Vancouver, British Columbia, Canada.
- Work Modality: On-site.
- Employment Type: Full-time.
- Term: Rolling.
About Vancity
Vancity is a credit union founded in 1946. It provides banking, wealth management, and investment services to over 550,000 member-owners. The organization operates 54 branches across the Fraser Valley, Metro Vancouver, Victoria, Alert Bay, and Squamish. It employs between 1,001 and 5,000 people and focuses on community investment.
How to get in at Vancity
Applying early to Vancity gives you a distinct advantage because recruiters review applications before the volume becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. This helps you avoid the frustration of submitting your resume to a crowded queue that has already been filtered. You can also improve your response rates by reaching out to the people actually managing the hiring process. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a referral. This direct approach often yields better results than relying solely on automated systems.
