About the role#
As a Computing Consultant, you serve as the first point of contact for the University of Delaware community. You will provide technical support to students, faculty, and staff while ensuring the service desk runs smoothly. This role offers hands-on experience in IT support, asset management, and customer service.
What you'll do#
- Greet and assist students, faculty, and staff with their technology needs.
- Answer questions regarding campus services, resources, and policies.
- Provide technical assistance for common software and hardware issues.
- Troubleshoot and resolve connectivity issues for campus networks and systems.
- Log and track technical support requests in the service desk ticket queue.
- Manage the inventory of loaned equipment, including laptops and chargers.
- Handle administrative tasks such as poster printing and processing scantrons.
- Maintain accurate records of all interactions and transactions.
- Keep the computing area organized and stocked with necessary materials.
- Collaborate with other departments on updates and new initiatives.
- Participate in training sessions and student worker meetings.
- Communicate with clients and colleagues in person, by phone, and through tickets.
What you'll need#
- You must be an undergraduate student at the University of Delaware.
- Strong interpersonal and communication skills.
- Proficiency using computers and common office software.
- Ability to troubleshoot basic technical issues.
- Excellent organizational and multitasking abilities.
- A customer-focused mindset with a commitment to high-quality service.
- Patience and professionalism when handling inquiries.
- Reliability and punctuality.
- A strong desire to learn.
Location & details#
- Location: Smith Hall 006, Newark, Delaware.
- Work Modality: On-site.
- Term: Winter 2027.
- Schedule: Monday through Thursday 8AM to 8PM, Friday 8AM to 6PM, and Saturday 10AM to 3PM.
About University of Delaware
The University of Delaware is a research institution based in Newark. Founded in 1743, it operates as a state assisted and privately chartered university. It maintains campuses in Wilmington, Dover, Georgetown, Milford, and Lewes in addition to its main location. The university supports high research activity and employs over 11,000 people.
How to get in at University of Delaware
Securing an internship at the University of Delaware often requires speed, as early applicants are reviewed before the candidate pool becomes crowded. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, ensuring you apply among the first. This approach keeps you ahead of the standard application flow. You can also improve your response rates by reaching out to the people managing the hiring process. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a potential referral. Connecting with the right person often provides more clarity than a standard submission.
