About the role#
The Ticket Operations and Accreditation Intern supports the ticket, credential, and admission operations for USGA Championships. You will assist with administrative duties, lead customer service efforts, and handle group ticket sales. This role requires travel to various championships, including the U.S. Open and U.S. Women’s Open, where you will manage admissions gates and hospitality venues. You will focus on providing service to enhance the guest experience while enforcing entry policies.
What you'll do#
- Serve as the primary point of contact for mobile ticket resolution for fans, staff, volunteers, and vendors.
- Learn the SeatGeek ticketing platform, investigate purchases using Unify, and assist with ticket offers.
- Use the Freshworks platform to manage customer inquiries via email, phone, and chat.
- Create public resources such as tutorials, guides, and FAQs.
- Maintain records and reports regarding ticket utilization, scanning data, and service volume.
- Participate in group sales efforts and work with bulk ticket buyers.
- Learn the Accredit Solutions platform to produce and distribute credentials.
- Manage box office operations, including ticket sales and will-call distribution.
- Coordinate with internal departments to relay fan feedback and improve guest experiences.
- Manage gate operations on-site while working alongside security and volunteers.
What you'll need#
- Current enrollment in college.
- Familiarity with live events, ticketing, or customer service operations.
- Proficiency in Microsoft Office, with Excel and reporting skills preferred.
- Strong communication skills, including clear and professional phone manners.
- Ability to collect, analyze, and relay information in a detailed manner.
- Capability to work independently and within a team setting.
- Organized approach to multitasking and handling pressure.
- Interest in bringing new ideas to the team.
- Golf knowledge is a plus.
Location & details#
- This is a paid, full-time internship running from March 29, 2027, through July 15, 2027.
- The role is based in Liberty Corner, New Jersey, on a hybrid schedule requiring at least 3 days per week in the office.
- Remote work is permitted for students until their semester concludes, with a minimum requirement of 10 hours per week.
- Extensive travel is required during May and June for USGA Championships, with hours increasing to include nights and weekends during these periods.
About United States Golf Association (USGA)
The United States Golf Association is a nonprofit organization founded in 1894. Based in Liberty Corner, New Jersey, the group manages golf championships and provides governance for the sport. It oversees handicapping programs and maintains the World Golf Hall of Fame. The organization employs 729 people and focuses on rules, equipment standards, and the development of American golf talent.
How to get in at United States Golf Association (USGA)
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