About the role#
This internship provides experience in the financial services industry within our Operations department. You will work on projects that support our payment orchestration solutions while gaining an inside perspective on the field. The program is designed to align with your academic coursework and professional goals. You will receive routine supervision and feedback from the Operations team throughout your time with us.
What you'll do#
- Meet with the Chief Operations Officer to discuss your academic goals and ensure requirements are met.
- Participate in an exit interview with the Chief Operations Officer and Human Resources.
- Learn payment processes by working with the Customer Support team to address service issues.
- Shadow the Client Experience team to assist with client-facing processes and procedures.
- Manage daily operational tasks including card orders, research, and card-to-card transfers.
- Handle card lifecycle management such as loading, unloading, closing, unclosing, and blocking cards.
- Run reports and learn the functions of our various internal systems.
- Resolve client requests for card activation, registration, and account access through ticketing systems.
- Process returned payment cards while keeping accurate operational records.
- Help the team clear card-related backlogs and manage high-volume initiatives.
What you'll need#
- Completed or ongoing Bachelor’s Degree in Business, Operations Management, or a similar field.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to manage repetitive, high-volume tasks with high quality and attention to detail.
- Strong communication skills and a professional approach to customer service.
- Comfort learning and navigating multiple internal systems.
- Ability to work well both independently and as part of a team.
- Familiarity with customer support or ticketing platforms is preferred.
- Ability to manage your time effectively.
Location & details#
- This is a paid, full-time internship.
- The role is based in Chattanooga, Tennessee.
- While we prefer interns to be on-site, remote work is available for qualified individuals residing in the United States.
- We are unable to offer visa sponsorship for this position.
About Transcard
Transcard is a financial services company based in Chattanooga, Tennessee. Founded in 2008, the firm provides global payment orchestration solutions to banks, fintech companies, and other businesses. It employs between 51 and 200 people. The company offers tools for disbursements, receivables, and account-to-account payments.
How to get in at Transcard
Securing an internship at Transcard requires speed, as early applicants are often reviewed before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. Applying early helps you stand out before the pile grows. You should also focus on reaching the right people to improve your chances. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the role or a referral, which materially improves response rates. Connecting with a human recruiter is often more effective than submitting an application into a queue.
