About the role#
The Case Manager for Student Academic Support manages a large caseload of sensitive and complex graduate student cases. You will handle situations where academic progress intersects with financial, personal, or health difficulties that jeopardize a student's success. This role serves as a primary point of contact for students, staff, and faculty, acting as a bridge between graduate programs and university support units to reach resolutions.
What you'll do#
- Manage complex graduate student cases from initial consultation through to resolution.
- Formulate and enact intervention plans by gathering facts, assessing student circumstances, and collaborating with relevant departments.
- Provide direct advising, policy interpretation, and referrals to students, staff, and faculty via in-person meetings, remote sessions, phone, and email.
- Direct students and faculty on administrative actions, such as leaves of absence or program extensions, to support case plans.
- Lead responses to Early Assist submissions and follow up on police incident reports involving graduate students.
- Coach staff and faculty on managing at-risk students and provide support to reach-out responders.
- Develop and maintain relationships with graduate faculty, department heads, and community resources to identify support gaps.
- Maintain accurate case records, track outcomes, and provide data summaries for senior campus leadership.
- Interpret university policies and recommend process improvements for academic-action processing.
What you'll need#
- Undergraduate degree in a relevant discipline, with a graduate degree in higher education, counselling, social work, law, or a related field preferred.
- Four to five years of related experience, or an equivalent combination of education and experience.
- Demonstrated skills in case management and dispute or problem resolution.
- Experience managing responses to crisis situations and resolving complex administrative or interpersonal conflicts.
- Strong understanding of mental health terminology and resources.
- Ability to communicate sensitive information while adhering to privacy guidelines.
- Superior oral, written, and presentation communication skills, with the ability to act with tact and diplomacy in difficult situations.
- Ability to work effectively under pressure in a multi-tasked environment with critical deadlines.
- Commitment to enhancing your own awareness and skills regarding equity, diversity, and inclusion, along with a willingness to respect diverse perspectives.
Location & details#
- This is a full-time, on-site position based at the UBC Vancouver campus in British Columbia.
- The role is ongoing.
About The University of British Columbia
The University of British Columbia is a public research university based in Vancouver. Founded in 1908, it operates as a center for teaching and research. The institution maintains campuses in Vancouver and Kelowna. It employs over 25,000 people and focuses on areas like community engagement, sustainability, and student learning.
How to get in at The University of British Columbia
Applying to The University of British Columbia early gives you a distinct advantage, as hiring managers often review the first wave of candidates before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the people actually managing the hiring process is often more effective than submitting a resume into a general queue. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the position or a referral, which materially improves your response rates.
