About the role#
This is a full-time, temporary position based in the Registrar’s Office at Capilano University. You will serve as a primary point of contact for students, staff, faculty, and the public. The role involves providing information on university programs, policies, and procedures while managing administrative tasks that support student records and registration.
What you'll do#
- Provide frontline customer service regarding admissions, registration, graduation, and student loans.
- Answer Registrar’s Office phone inquiries and handle emergency situations.
- Process registration forms, course changes, and admissions materials while verifying information for completeness.
- Enter and update student records, including grades, test scores, and English assessments.
- Assist applicants with the application process and help students complete financial aid forms.
- Liaise with university departments regarding registration inquiries and non-standard applications.
- Maintain the integrity and confidentiality of sensitive student information and office files.
- Prepare official transcripts, enrolment letters, and routine correspondence.
- Issue CapCard IDs and manage associated building access.
- Participate in testing new systems or upgrades for the Registrar’s Office.
- Provide one-on-one instruction on assigned tasks to new staff members.
What you'll need#
- Completion of one year of post-secondary education (approximately 30 credits).
- Two years of related work experience, preferably with significant public contact in an educational setting.
- Keyboarding speed of at least 50 wpm.
- Experience with automated student record systems, such as Banner, and proficiency in word-processing and spreadsheet applications.
- Knowledge of business English, spelling, punctuation, and arithmetic.
- Ability to handle difficult customers with tact, diplomacy, and sound judgment.
- Strong attention to detail while working in an environment with constant interruptions.
- Ability to troubleshoot problems and maintain effective working relationships with diverse groups.
- Understanding of freedom of information and privacy provisions.
Location & details#
- Location: North Vancouver, British Columbia, Canada.
- Term: Fall 2026.
- Work Modality: On-site.
- Employment Type: Full-time.
About Capilano University
Capilano University is an educational institution founded in 1968. It operates in British Columbia with campuses in North Vancouver, Squamish, and Mount Currie. The university offers over 100 programs across five faculties. It employs approximately 1,491 people and serves the North Shore and Sea-to-Sky regions.
How to get in at Capilano University
Securing a position at Capilano University requires timing and direct communication. Because early applicants are often reviewed before the volume of candidates becomes unmanageable, Intern Insider sends an instant alert the moment a role is published. This allows you to submit your materials while the recruiter is still actively screening the initial pool. Reaching out to the right person can also change your odds. Intern Insider surfaces the recruiters behind specific roles at Capilano University so you can contact them directly for a referral or to ask a specific question about the team. This approach often improves your response rate compared to waiting in a standard application queue.
