Social Sharks Community Manager Co-op (July through December)

About the role#

As a Social Sharks Community Manager Co-op, you will serve as the primary liaison between the brand and our community of customers, followers, and enthusiasts. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive environment within our online communities. This role is part of the Early Edge Experience program, designed to provide early-career talent with exposure to the industry through meaningful projects and professional development opportunities.

What you'll do#

• Implement a community engagement strategy to grow and nurture online communities across platforms like social media, forums, and online groups.
• Actively monitor and respond to community feedback, inquiries, and discussions in a professional and timely manner.
• Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty.
• Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction.
• Collaborate with cross-functional teams, such as marketing, customer support, and product development, to gather and share community insights.
• Identify opportunities to showcase user-generated content, testimonials, and case studies.
• Monitor community sentiment and engagement metrics to evaluate the effectiveness of initiatives and inform future strategies.
• Stay informed about industry trends, best practices, and emerging technologies related to community management.

What you'll need#

• Current enrollment in a bachelor's or master's program, or graduation within the past year.
• Fluency in both French and English.
• Excellent written and verbal communication skills, with the ability to adapt to different styles.
• Strong interpersonal skills and the ability to empathize with community members to resolve concerns.
• Proficiency in social media management and analytics tools.
• Ability to work both independently and collaboratively.
• Academic background in Communications, Marketing, Psychology, or Business Administration is preferred.

Location & details#

• Term: July 2026 through December 2026.
• Location: Montréal, Quebec, Canada.
• Work Modality: This is a full-time position (37.5 hours per week) requiring a minimum of 3 days per week on-site at our Montréal office.
• Note: No relocation or housing assistance is provided for this position.