About the role#
As a Client Experience Operations Intern, you will learn how our business functions by working alongside professionals in Client Experience Operations and Refinance Underwriting. You will gain hands-on experience in data analysis, process improvement, and AI integration while contributing to projects that impact client satisfaction and operational efficiency.
What you'll do#
- Attend meetings, huddles, and trainings across Client Experience Operations and Refinance Underwriting.
- Deliver reports, analyze metrics, and summarize information to help drive team performance.
- Create materials and presentations for meetings and stakeholder communication.
- Take notes during meetings and provide recaps to ensure team alignment.
- Share creative ideas and process improvement suggestions to enhance operations.
- Support the exploration and integration of artificial intelligence tools to streamline workflows.
- Assist with ad hoc projects to support the broader team.
What you'll need#
- Currently enrolled in or a recent graduate of a Bachelor's degree program, specifically in Business Administration.
- Strong analytical skills, attention to detail, and a commitment to accuracy.
- Proficiency with Microsoft Office, particularly Excel.
- Experience with, or curiosity for, AI tools.
- Ability to stay organized, manage time effectively, and solve problems.
- A proactive mindset and the ability to adapt to changing priorities.
- Self-directed work habits with strong follow-through.
- Experience in a leadership role or collaborative team environment.
- Strong written and verbal communication skills.
Location & details#
- Location: Detroit, Michigan.
- Term: Summer 2027.
- Modality: On-site.
- Employment: Full time, paid internship.
About Rocket
Rocket provides mortgage services to consumers. The company operates within the financial services sector. It is a public company with over 10,000 employees. The organization maintains a workforce of 11,258 people.
How to get in at Rocket
Applying early at Rocket gives you a distinct advantage before the recruiter's queue becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the person managing the hiring process often yields better results than a standard submission. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates.
