About the role#
As a Client Experience Operations Intern, you will support the Refinance Communications leadership team. You will focus on improving how teams communicate, collaborate, and execute during the refinance loan process. This role involves creating reporting, analyzing performance data, and developing resources to improve the experience for team members and clients.
What you'll do#
- Develop and maintain communication tools and processes to improve information sharing.
- Gather, analyze, and present team performance metrics to identify trends and areas for improvement.
- Create dashboards, scorecards, and visual reports on pipeline health, aging, and key priorities.
- Identify process-improvement opportunities and develop solutions, presentations, and resources.
- Partner with Refinance Communications directors and senior leadership on projects, meeting preparation, and special assignments.
- Collaborate with a cohort of interns on projects supporting organizational priorities.
- Participate in team-based problem solving, brainstorming sessions, and operational reviews.
What you'll need#
- Current enrollment in an undergraduate program in a business-related field.
- Strong written and verbal communication abilities.
- A proactive mindset with the ability to stay organized and manage time effectively.
- Ability to take initiative and follow through on assigned work.
- Proficiency in the Microsoft Office suite, including Excel, PowerPoint, and Word.
- Analytical skills to interpret data and draw meaningful insights.
- Experience with, or a genuine interest in, working with AI tools.
- Adaptability and comfort working in a busy environment.
Location & details#
- Location: Phoenix, Arizona.
- Term: Summer 2027.
- Modality: On-site.
- Employment type: Full-time.
- Compensation: Paid internship.
About Rocket
Rocket provides mortgage services to consumers. The company operates within the financial services sector. It is a public company with over 10,000 employees. The organization maintains a workforce of 11,258 people.
How to get in at Rocket
Applying early at Rocket gives you a distinct advantage before the recruiter's queue becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the person managing the hiring process often yields better results than a standard submission. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates.
