About the role#
This is a 12-week, full-time paid internship designed to provide a comprehensive overview of IT operations within the casino and hospitality industry. The program is structured into three phases, moving from foundational IT support and shadowing to property-specific knowledge and independent project management.
What you'll do#
- Provide first-level Helpdesk support and learn to use enterprise ticketing systems.
- Shadow IT specialists and engineers to understand daily casino IT functions.
- Assist with inventory management, asset tracking, and hardware naming conventions.
- Review, test, and create Standard Operating Procedures (SOPs).
- Lead a project focused on simplifying the end-user experience for reporting hardware issues.
- Develop professional phone support etiquette.
What you'll need#
- Currently pursuing or recently completed a degree in Computer Science, Computer Engineering, Cybersecurity, Electrical Engineering, or Industrial Engineering.
- Must be within 12 months of completing an Associate, Bachelor, or Master’s degree.
- Minimum 3.0 GPA.
- Ability to obtain and maintain all necessary licensing.
- Ability to pass a pre-employment background check and drug screen.
- Strong written and verbal communication skills.
- Ability to work flexible shifts, including holidays.
- Must have reliable transportation to and from the work site.
Location & details#
- Location: Pittsburgh, Pennsylvania, USA.
- Term: Summer 2026.
- Modality: On-site.
- This position is paid and full-time.
