About the role#
The IT Infrastructure Intern provides entry-level technical support while gaining hands-on experience across Service Desk operations, infrastructure systems, and cybersecurity. You will work under the guidance of the IT Infrastructure team to resolve end-user technology issues, support hardware and software deployments, and contribute to security initiatives.
What you'll do#
- Respond to and triage end-user support requests through the Help Desk system, email, and telephone.
- Perform first-level troubleshooting for hardware, software, and peripheral issues.
- Install, configure, and deploy desktop equipment including computers, printers, and accessories.
- Assist with cybersecurity projects and tasks to support the Information Security and Infrastructure teams.
- Document Help Desk activity, including user information, troubleshooting steps, and final resolutions.
- Maintain accurate IT asset inventory records and perform routine system health checks.
What you'll need#
- A foundational understanding of computer hardware, operating systems, and common software applications.
- Basic familiarity with Service Desk or customer support concepts.
- An interest in infrastructure, networking, cybersecurity, or IT operations.
- Proficiency with Microsoft Office applications.
- The ability to follow troubleshooting procedures and escalate issues appropriately.
- Strong attention to detail and effective verbal and written communication skills.
- Pursuing a degree in Computer Science, Cybersecurity, Computer Engineering, Electrical Engineering, or Business Administration.
Location & details#
- Location: West Lafayette, Indiana
- Modality: On-site
- Status: Paid, full-time internship
- Term: Rolling
About Purdue Federal Credit Union
Purdue Federal Credit Union is a nonprofit financial institution based in West Lafayette, Indiana. Founded in 1969, it provides banking services including loans, savings accounts, and checking products to its members. The organization operates through 12 branch locations and digital banking platforms. It maintains a staff of approximately 254 employees.
How to get in at Purdue Federal Credit Union
Applying early at Purdue Federal Credit Union gives you a distinct advantage because recruiters review applications before the volume becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials among the first candidates. Getting your foot in the door is often about timing, and this ensures you do not miss the window. You can reach out to the recruiters behind these roles directly to ask about the position or a referral, which Intern Insider surfaces for you. Making a personal connection often improves your response rates significantly compared to waiting in a queue. It is a practical way to show you are serious about the opportunity.
