About the role#
This internship immerses you in the summer housing operations at University Center. You will rotate through three core positions: Guest Service Agent, Guest Room Attendant, and Shift Supervisor. You will work directly with the housing and sales departments to provide service to students, corporate interns, and private groups. This is a full-time, 40-hour per week commitment lasting approximately three months. This role requires you to live on-site in Chicago.
What you'll do#
- Manage the Guest Service Front Desk and answer guest calls and emails.
- Handle check-in and check-out procedures for residents and summer guests.
- Process payments, manage guest ledgers, and maintain room status reports.
- Coordinate with housekeeping to ensure rooms are prepared and inventory is organized.
- Verify housing details, including unit types, linen services, and meal requirements for arriving groups.
- Perform concierge duties and assist with social media promotions and event participation.
- Maintain key security and inventory, including re-encoding keys.
- Attend staff meetings and participate in daily shift change briefings.
- Train for and rotate into a Shift Supervisor role weekly, where you will oversee Guest Service Agents and Guest Room Attendants.
- Learn and use internal software systems for housing management.
What you'll need#
- A high school diploma or equivalent.
- Strong customer service, communication, and organizational skills.
- Computer literacy, including the ability to navigate Microsoft Office and learn new software.
- Ability to work productively with a diverse range of students, staff, and guests.
- Demonstrated leadership qualities.
- Previous experience or education in management, hospitality, or customer service is preferred.
- Ability to stand and walk for extended periods and operate standard office equipment.
Location & details#
- Location: Chicago, Illinois.
- Term: Summer 2027.
- Work modality: On-site (live-in required).
- Compensation: This is a paid position with an anticipated pay range of $17.05 per hour. A furnished apartment, all-inclusive utilities, and a meal plan are provided.
About PeakMade Real Estate
PeakMade Real Estate is a real estate services firm founded in 2011. Based in Atlanta, Georgia, the company manages property, handles development, and provides consulting for student housing and multifamily projects. It operates with a staff of 1,001 to 5,000 employees. The firm focuses on strategies that align with the long-term investment goals of its partners.
How to get in at PeakMade Real Estate
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