About the role#
Ntiva is hiring a Service Desk Intern to support our IT operations. This is a paid, full-time position based on-site in Parkersburg, West Virginia. We offer a rolling term for students who are ready to gain hands-on experience in a professional IT environment.
What you'll do#
- Answer incoming client troubleshooting calls and respond to email requests.
- Prepare and set up laptops and desktops using your knowledge of Windows configurations.
- Manage client accounts in Office 365 and Active Directory.
- Log detailed case notes in our ticketing system.
- Track scheduled work and keep clients informed of any changes.
- Maintain a helpful, client-focused attitude while resolving technical issues.
- Assess documentation and suggest updates to management when needed.
What you'll need#
- You must be an enrolled student at West Virginia University at Parkersburg or Mountwest Community & Technical College.
- You should be in your first year with at least one semester completed, or in your second year.
- You must be enrolled in the Network Systems & Security or Computer and Information Technology programs.
- You must be able to work at least 20 hours per week.
Location & details#
- Location: Parkersburg, West Virginia.
- Work modality: On-site.
- Employment type: Full-time paid internship.
