About the role#
The I.T. Workstation Support Intern will assist the IT team with technical support for workstation hardware, software, operating systems, and network connectivity. This role provides hands-on experience troubleshooting technology issues, supporting IT projects, and documenting procedures to develop practical enterprise IT skills. This is a paid summer internship.
What you'll do#
- Respond to technical questions and resolve workstation problems involving PC client OS, applications, and hardware.
- Assist Senior Workstation Specialists during large-scale projects and support Server and Network groups with multi-workstation issues.
- Coordinate with the IT Service Desk in a Field Analyst capacity.
- Research solutions using in-house and Internet resources.
- Manage assigned tasks in the call tracking tool while adhering to Service Level Agreements.
- Document events, procedures, work orders, incident tickets, and problem tickets to ensure knowledge can be reused by the team.
- Keep current with technology through training and industry literature.
What you'll need#
- Current Sophomore or Junior pursuing a Bachelors Degree in Computer Science, Computer Engineering, or Electrical Engineering.
- Cumulative GPA of 3.0 or greater.
- Hands-on experience with Microsoft Windows support and Microsoft Office products.
- General knowledge of Microsoft SCCM, Active Directory, and group policy.
- Experience with Dell Optiplex and IBM/Lenovo hardware.
- Experience with Ivanti, Adobe, iOS, and other 3rd party migration and personalization tools.
Location & details#
- This position is located in West Trenton, New Jersey.
- Candidates must be commutable to the office.
- The role is on-site and part-time for the Summer 2027 term.
About NJM Insurance Group
NJM Insurance Group is a property and casualty insurer based in West Trenton, New Jersey. Founded in 1913, the company operates as a mutual organization for the benefit of its policyholders. It maintains offices in Hammonton and Parsippany in addition to its headquarters. The firm employs approximately 2,093 people and provides insurance products including auto, homeowners, and workers compensation coverage.
How to get in at NJM Insurance Group
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