About the role#
The Customer Care Intern position is a temporary, entry-level role based in Norfolk, Nebraska. You will report to the Customer Services Lead and handle customer relationships after normal business hours. The internship begins with a training week from 8:00 a.m. to 4:30 p.m. Following training, your regular schedule will be Monday through Friday, 4:00 p.m. to 12:00 a.m.
What you'll do#
- Provide customer service to internal and external customers.
- Offer knowledge-based solutions for account collections, service requests, and outage calls.
- Verify information accuracy by referencing company procedures and documents.
- Operate internal systems, including SOS, the CISCO phone system, and SharePoint.
- Follow all company safety processes.
- Complete other tasks as assigned.
What you'll need#
- Enrollment in an accredited two-year or four-year college or university.
- Current standing as a freshman, sophomore, junior, or senior in a related major.
- Completion of at least 12 semester units or eight quarter units, with maintained enrollment throughout the term.
- The internship must align with your field of study.
- Keyboarding speed of at least 35 words per minute.
- Successful completion of a written and grammar skills test.
- Professional presentation.
Location & details#
- Location: Norfolk, Nebraska.
- Term: Summer 2027.
- Modality: On-site.
- Compensation: $20.00 per hour with a $1,000 housing stipend available.
- Employment type: Full-time.
About Nebraska Public Power District
Nebraska Public Power District operates as a public corporation and political subdivision of the state of Nebraska. It manages an integrated electric utility system that includes generation, transmission, and distribution facilities. The organization provides retail and wholesale electric power to more than 530,000 residents. It covers 84 of the 93 counties in the state and is governed by an 11-member elected Board of Directors.
How to get in at Nebraska Public Power District
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