About the role#
As an IT Service Desk Intern, you will gain hands-on experience in providing technical support to end-users. You will work alongside our IT team to learn daily operations, IT best practices, and contribute to the function of the department.
What you'll do#
- Provide customer service as the first line of contact for back office and branch staff.
- Log and track support calls or issues in our internal system.
- Prioritize and escalate tickets to meet departmental service level agreements.
- Identify support trends and create documentation to address recurring issues.
- Assist with PC installations, hardware setups, and office moves.
- Test hardware images and software applications for functionality.
- Update internal applications and operating systems.
- Respond to security alerts and work with the security team on patching and remediation.
- Support special projects as needed.
What you'll need#
- Currently pursuing a degree in Computer Science or a related field.
- A strong interest in technology and customer service.
- Basic understanding of networking concepts.
- Effective communication and teamwork skills.
- Analytical and problem-solving abilities.
- Familiarity with Windows OS, Office 365, and imaging is a plus.
Location & details#
- This role is located in Smithfield, Rhode Island.
- The position is on-site and full-time.
- This is a paid, temporary internship with a rolling term.
About Navigant Credit Union
Navigant Credit Union is a member-owned financial institution based in Smithfield, Rhode Island. Founded in 1915, it operates as the longest-running credit union in the state. The organization manages over 3.9 billion dollars in assets and serves more than 155,000 members. It maintains 26 branch locations to provide banking services to families and businesses.
How to get in at Navigant Credit Union
Securing an internship at Navigant Credit Union requires speed because early applications often receive more attention before the candidate pool expands. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, ensuring you apply among the first. This approach helps you stay ahead of the standard application queue. You can also improve your response rates by reaching out to the people managing the hiring process. Intern Insider surfaces the recruiters behind the roles at Navigant Credit Union so you can contact them directly to ask about the position or a referral. This direct connection often proves more effective than submitting a resume into a general portal.
