About the role#
The Alternative Service team manages service planning during planned rail closures and oversees private fixed route services. This co-op role focuses on analyzing, developing, and monitoring service options to minimize customer journey times. You will work on-site for 40 hours per week for at least six months, from January through June.
What you'll do#
- Assist in assessing operational and customer impacts of planned rail closures.
- Support the development of service options for private fixed routes.
- Review engineering plans and designs related to diversion services.
- Create reports, slideshows, graphics, and maps for both print and digital use.
- Conduct post-implementation reviews to evaluate service performance.
- Perform field work to observe operations and identify ways to improve service delivery.
- Participate in team meetings, project groups, and organizational events.
- Provide professional assistance to internal and external customers.
What you'll need#
- Current enrollment in an accredited undergraduate or Bachelor's degree program in Computer Science, Civil Engineering, or a related field.
- At least one year of experience in planning, operations, policy, engineering, or project management.
- Coursework or experience demonstrating an interest in public transportation, urban planning, or public service.
- Above-average proficiency with standard office software and planning tools such as GIS, database management, or graphic design software.
- Ability to pass a writing or spreadsheet assessment.
- Strong organizational skills and attention to detail.
- Ability to communicate effectively in written and oral English.
- Ability to work both independently and collaboratively.
- Authorization to work in the United States.
Location & details#
- Location: 45 High Street, Boston, Massachusetts.
- Work modality: On-site.
- Compensation: $16.50 - $24.00 per hour.
About MBTA
The Massachusetts Bay Transportation Authority operates public transit services throughout the greater Boston area. Founded in 1897, the agency manages subway, bus, commuter rail, and ferry systems. It serves 175 communities and a population of 4.7 million residents. The organization maintains a workforce of 5,001 to 10,000 employees.
How to get in at MBTA
Applying early to the MBTA provides a distinct advantage because recruiters review applications before the volume of candidates becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. This timing ensures your materials reach the hiring team while the queue remains short. Reaching out to the recruiters behind these roles often improves your response rates compared to submitting through a general portal. Intern Insider surfaces the specific recruiters managing MBTA openings so you can contact them directly to ask about the position or a referral. This approach helps you move past the standard application process and connect with the people making the hiring decisions.
