About the role#
This internship pathway focuses on researching, organizing, and activating information for both people and AI-enabled systems. You will work on projects that help employees and customers find, understand, and use data effectively. Assignments vary across areas like knowledge management, content strategy, information architecture, and business intelligence.
What you'll do#
- Conduct research and synthesize complex information to support business decisions, customer needs, strategic initiatives, and emerging technology efforts.
- Improve the structure, governance, sharing, and maintenance of knowledge, content, policies, and playbooks.
- Support AI-enabled knowledge systems, enterprise search, content platforms, and agent-ready information.
- Create resources, communications, learning content, or sales enablement materials to help users find and apply information.
- Analyze information flows and partner across teams to improve access, usability, consistency, and decision-making.
What you'll need#
- Strong analytical and critical-thinking skills.
- Curiosity and a desire to research and understand complex topics.
- Ability to synthesize information and identify what is most relevant for different audiences.
- Clear written and verbal communication skills.
- Strong organization, attention to detail, and sound judgment.
- Comfort learning new technologies, information platforms, and AI-enabled tools.
- Collaboration, stakeholder engagement, initiative, adaptability, and a growth mindset.
- Must be enrolled at an accredited college or university. We primarily seek rising seniors graduating between August 2027 and June 2028, though students graduating in 2029 may be considered.
- Relevant academic backgrounds include Communications, Journalism, English, Marketing, Business Administration, Human Resources, Political Science, or Computer Science.
- Prior experience with research, writing, content management, knowledge systems, information architecture, policy, learning resources, communications, AI tools, or documentation is beneficial.
Location & details#
- This is a remote, paid, full-time internship for Summer 2027.
- Lumen does not provide visa sponsorship for this role.
About Lumen Technologies
Lumen Technologies operates a large fiber network that connects data, applications, and people. The company provides connectivity for cloud, edge, and AI workloads to governments and enterprises. Founded in 1930, it is a public company based in Monroe, Louisiana. The organization employs 48,890 people.
How to get in at Lumen Technologies
Applying to Lumen Technologies early gives you a distinct advantage because recruiters review applications as they arrive before the candidate pool grows. Intern Insider sends you an instant alert the moment a new role is published, ensuring you are among the first to submit your materials. This timing helps your application stand out in the initial review phase. You can also improve your response rates by reaching out to the recruiters behind these roles directly. Intern Insider surfaces the specific contacts for Lumen Technologies positions so you can ask informed questions about the team or request a referral. This direct approach often yields better results than submitting your resume into a general queue.
