J1 Visa - Guest Services Internship

About the role#

The Guest Services Internship provides an opportunity to gain hands-on experience in the hospitality industry at the JW Marriott Savannah. This role focuses on delivering attentive and efficient service to guests throughout their stay, from check-in to checkout, while maintaining the high operational standards of the hotel.

What you'll do#

• Greet and welcome guests at the Front Desk.
• Handle check-ins and checkouts with a friendly and efficient approach.
• Answer guest inquiries regarding hotel services, facilities, hours of operation, and local recommendations.
• Manage the logging and delivery of packages, mail, and messages for guests and meeting rooms.
• Maintain a clean work area and adhere to all cash handling and credit policies.
• Operate the Front Desk computer system and perform shift tasks, including paperwork, report verification, and room rate checks.
• Maintain a professional appearance and grooming, including wearing the required uniform and nametag.

What you'll need#

• High School diploma or equivalent.
• Previous experience in a hotel or customer service role is preferred.
• Ability to stand for the duration of an entire shift.
• Capacity to lift, carry, push, or pull up to 20 pounds occasionally.
• Flexibility to work long hours as required by the needs of the hotel.
• Strong verbal and written communication skills.
• Proficiency with computers.
• Currently pursuing or interested in fields such as Business Administration, Communications, Human Resources, or Sociology.

Location & details#

• Location: Savannah, Georgia.
• Term: Summer 2026.
• Modality: On-site.
• Employment: Full-time, paid internship.