J1 Visa - Guest Services Internship

About the role#

The Guest Services Internship provides an opportunity to gain hands-on experience in hospitality operations. This J1 Visa program focuses on delivering attentive and efficient service to guests throughout their stay, from check-in to checkout. Interns will work on-site at the JW Marriott Savannah, supporting front desk operations and ensuring high standards of guest satisfaction.

What you'll do#

• Greet and welcome guests at the front desk.
• Answer inquiries regarding hotel services, facilities, hours of operation, local dining, transportation, and entertainment.
• Manage the PBX console and handle the logging and delivery of mail, packages, and messages.
• Review the front office log and trace files daily.
• Assist with check-ins, checkouts, and room reservations while following established rate-quoting procedures.
• Operate front desk computer systems, handle cash and credit transactions, and prepare end-of-shift paperwork.
• Maintain awareness of hotel promotions, special packages, and in-house groups.
• Follow emergency procedures and maintain a clean, organized work area.

What you'll need#

• High school diploma or equivalent.
• Previous customer service or hotel experience is preferred.
• Relevant college course work is helpful.
• Proficiency with computers.
• Ability to stand for the duration of a shift and lift up to 20 pounds.
• Strong communication and multitasking skills, with the ability to listen and resolve guest concerns effectively.
• Professional appearance and adherence to grooming standards.
• Willingness to work flexible hours as required by hotel operations.

Location & details#

• Location: Savannah, Georgia.
• Term: Summer 2026.
• Status: Full-time, paid internship.
• Sponsorship: J1 Visa sponsorship is available for this role.