About the role#
The Operations Intern supports the daily flow of passengers at JFK International Air Terminal. You will work in high-traffic areas including TSA checkpoints, Customs and Border Protection, and airline check-in zones. This role focuses on maintaining safety, efficiency, and order for travelers. Interns are hired for either a 3-month or 6-month term.
What you'll do#
- Manage passenger queues and crowd control to ensure smooth movement.
- Screen for non-ticketed individuals and enforce distancing guidelines.
- Serve as a point of contact for airline partners and government agencies.
- Respond to incidents or accidents, document findings, and file reports.
- Coordinate landside operations and execute daily plans using radio, phone, and computer systems.
- Supervise and monitor the performance of outsourced contract staff through audits and inspections.
- Request maintenance, cleaning, or IT support when issues arise.
- Provide customer service and assist in training staff.
- If selected for the 6-month track, you will also train and work as a Terminal Supervisor.
What you'll need#
- Enrollment in an academic program, with preference given to Juniors and Seniors.
- Ability to handle multiple tasks at once and stay calm under pressure.
- Computer skills and a willingness to learn new technical systems.
- Strong verbal and written communication skills.
- A proactive, self-motivated approach to daily tasks.
- Professional appearance and demeanor.
- Ability to pass a medical screening and background check for an airport ID.
- Physical ability to stand, walk, and move or lift up to 50 pounds, including working in varied outdoor weather conditions.
Location & details#
- Location: Jamaica, New York.
- Modality: On-site.
- Schedule: 20 to 28 hours per week, including at least one weekend day (Saturday or Sunday). Shifts are scheduled around your classes.
About JFK International Air Terminal
JFK International Air Terminal manages Terminal 4 at John F. Kennedy International Airport. Founded in 1996, the company operates the facility for 34 international and domestic airlines. It holds the distinction of being the first airport terminal in North America managed by a private firm. The terminal serves over 21 million passengers annually and maintains LEED Gold certification for its operations. It is based in Jamaica, New York.
How to get in at JFK International Air Terminal
Applying early for a role at JFK International Air Terminal gives you a distinct advantage before the applicant pool grows. Intern Insider sends an instant alert the moment a position matching your criteria is published, ensuring you are among the first to submit your materials. This timing is critical when competing for high-visibility roles at a major hub like Terminal 4. You can bypass the standard queue by using Intern Insider to surface the specific recruiters behind these roles, allowing you to reach out directly to inquire about the position or request a referral. Connecting with the right person often improves your response rate compared to submitting an application into a general database. It is a practical way to manage the job hunt while maintaining a professional approach.
