About the role#
The Administrative Operations Services (AOS) team is looking for a Business Systems & Applications Associate Intern. You will help document, analyze, and improve how we manage business applications, user access, and operational processes. This is a 10-week, full-time internship running from early June through early August.
What you'll do#
- Inventory and document administrative services across AOS applications and platforms.
- Analyze application ownership, recurring activities, dependencies, and support requirements.
- Document user provisioning, deprovisioning, and access management processes.
- Develop process maps, service catalogs, RACI matrices, and operational documentation.
- Organize and assess existing job aids, procedures, and knowledge resources.
- Identify opportunities for process improvement, standardization, and consolidation.
- Interview stakeholders and validate findings with application owners and business partners.
- Prepare recommendations and presentations for AOS leadership.
What you'll need#
- Completion of at least 30 college-level credit hours by the internship start date.
- Coursework in Information Systems, Business Administration, Operations Management, Technology Management, Data Analytics, Computer Science, or a related field.
- A completed bachelor's degree and enrollment verification, or 9 credit hours in a relevant graduate program.
- Strong analytical, organizational, and communication skills.
- Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
- Experience with business analysis, process mapping, documentation, project management, or technology-related coursework.
- Familiarity with Microsoft 365, SharePoint, Visio, Power Platform, or similar business technologies.
- Ability to work independently and collaboratively with strong attention to detail.
Location & details#
- Location: Reston, Virginia.
- Work Modality: Hybrid.
- Term: Summer 2027.
- This position is not eligible for new H-1B visa sponsorship.
About ICF
ICF is a global consulting and technology firm founded in 1969. Based in Reston, Virginia, the company employs between 5,001 and 10,000 people. It provides services across sectors including energy, health, environment, and cybersecurity. The firm assists clients with digital transformation and IT modernization projects.
How to get in at ICF
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