About the role#
As a Reservations Intern, you will gain hands-on experience in a professional hospitality environment. You will work with our team to handle guest inquiries and support day-to-day operations. This role offers exposure to analytical thinking, sales techniques, and professional communication through personalized coaching and real-world projects.
What you'll do#
- Provide guests with information about resort availability, rates, packages, events, and attractions.
- Use analytical skills to resolve guest requests and offer alternatives.
- Build rapport with guests over the phone to improve their experience.
- Develop sales techniques to help maximize revenue.
- Complete daily reports and assist with quality assurance reviews to ensure high service standards.
- Gain technical experience with Agilysys, Revinate, and Google Workspace tools.
- Attend professional development sessions and shadow members of the sales and groups teams.
- Assist with the creation of training materials, incentive programs, and team engagement activities.
What you'll need#
- You are at least 18 years old with a high school diploma or equivalent.
- You are currently enrolled in an undergraduate program or are a Spring 2027 graduate.
- You have strong written and oral communication skills in English.
- You are detail-oriented and organized.
- You can pass a typing test with a minimum speed of 32 words per minute.
- You are self-motivated and maintain a professional, positive demeanor.
- You have a willingness to learn and grow.
Location & details#
- This internship takes place in Hershey, Pennsylvania, for the Summer 2027 term.
- The role is hybrid, requiring you to work from the office on average one day per week.
- You must be able to work at least 32 hours per week.
- Your schedule will be flexible and include weekends, evenings, and holidays based on business needs.
- When working from home, you must have a quiet workspace free from distractions and provide your own high-speed broadband internet connection.
- This is a paid internship.
About Hershey Entertainment & Resorts Company
Hershey Entertainment & Resorts Company operates a variety of hospitality and entertainment venues. Its portfolio includes Hersheypark, The Hotel Hershey, Hershey Lodge, and the Hershey Bears hockey team. The company was founded in 1927 and remains privately held. It employs nearly 1,750 full-time staff and over 7,000 seasonal or part-time workers based in Hershey, Pennsylvania.
How to get in at Hershey Entertainment & Resorts Company
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