About the role#
This internship provides hands-on experience in employee engagement and staffing at the Hersheypark Entertainment Complex. You will support administrative operations for various departments including Attractions, Food and Beverage, Games, Guest Experience, Retail, Wardrobe, Park Services, and Safety and Security. You will assist in providing a high level of service to team members while managing inquiries, attendance records, and scheduling.
What you'll do#
- Provide leadership, training, and supervision to team members.
- Manage a high volume of incoming and outgoing phone calls.
- Respond to inquiries regarding events, schedules, policies, and procedures.
- Assist with the scheduling process for over 3,500 seasonal team members.
- Counsel team members on attendance and apply disciplinary procedures.
- Coordinate supplemental staffing programs.
- Update timekeeping records for part-time team members.
What you'll need#
- You are at least 18 years old.
- You are currently enrolled in an accredited college or university pursuing a Bachelor's degree, preferably in Business Administration, Communications, or Human Resources.
- You are proficient in Microsoft Office and Google Workspace, specifically Excel and Word.
- You communicate clearly in both verbal and written forms.
- You work well independently and stay self-motivated.
- You are detail-oriented and organized.
- You are comfortable speaking to large groups.
- You can handle confidential information professionally.
- You maintain a positive attitude and professional image.
Location & details#
- Location: Hershey, Pennsylvania.
- Term: Summer 2027 (May through August).
- Work Modality: On-site.
- Schedule: You must be available for shifts starting as early as 6:00 AM and ending as late as 1:00 AM on weekends. You must work at least 32 hours per week.
- Physical requirements: You may stand for up to five hours at a time, walk, bend, and lift up to 20 pounds. The role involves both indoor and outdoor work in various weather conditions.
- Compensation: This is a paid internship. Housing is available for a weekly fee of $160.
About Hershey Entertainment & Resorts Company
Hershey Entertainment & Resorts Company operates a variety of hospitality and entertainment venues. Its portfolio includes Hersheypark, The Hotel Hershey, Hershey Lodge, and the Hershey Bears hockey team. The company was founded in 1927 and remains privately held. It employs nearly 1,750 full-time staff and over 7,000 seasonal or part-time workers based in Hershey, Pennsylvania.
How to get in at Hershey Entertainment & Resorts Company
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