About the role#
We are looking for organized co-ops to join our maintenance operations team. This role serves as the primary point of contact for maintenance tasks across our residential real estate portfolio. You will work closely with field technicians, third-party vendors, and residents to ensure property issues are resolved efficiently.
What you'll do#
- Field inbound maintenance requests from residents via phone, email, and our portal.
- Triage and prioritize issues, dispatching in-house technicians or contractors as needed.
- Manage the scheduling and follow-up of maintenance tasks to ensure timely resolution.
- Maintain accurate records of work orders, including billing and completion details.
- Assist with on-site inspections for apartment turnovers and quarterly property checks.
- Complete quarterly supply inventory audits.
- Support the move-in and move-out process through maintenance-focused walkthroughs.
- Participate in property operations meetings and assist with the onboarding of new triple-decker acquisitions.
- Help implement maintenance-specific policies and procedures.
What you'll need#
- At least 1 year of experience in customer service, administration, or hospitality.
- Strong computer skills.
- Excellent communication and interpersonal skills, with comfort talking on the phone.
- Ability to work independently and as part of a team.
- Diligent and efficient documentation, task, and schedule management skills.
Location & details#
- Location: Boston, Massachusetts.
- Term: Winter 2027.
- Modality: On-site.
- Employment: Full-time (40 hours per week).
- Compensation: $20 per hour.
- Schedule: This role involves alternating shift times to include weeknights and weekends to ensure coverage.
About Groma
Groma is a real estate development and management firm based in Boston. Founded in 2020, the company operates as a privately held business. It employs between 11 and 50 people. The firm focuses on development projects within the greater Boston area.
How to get in at Groma
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