About the role#
This paid, full-time IT internship provides hands-on experience in a manufacturing environment. You will work closely with experienced professionals to provide technical support for company-issued hardware, software, and network systems. This role is offered on a rolling basis and is designed to accommodate your academic schedule.
What you'll do#
- Diagnose and resolve technical hardware and software incidents.
- Respond to technical assistance requests in person, by phone, and electronically.
- Install software and hardware, and set up new user workspaces.
- Clean, modify, and repair computer hardware including printers, monitors, and peripherals.
- Manage servers, including user access and account management.
- Track and route incidents while documenting resolutions.
- Identify and escalate urgent issues and collaborate with team members to complete tasks.
What you'll need#
- Currently pursuing a degree in Computer Science, Information Management, or a related field.
- Working knowledge of Microsoft Windows, Windows 11, Android/iOS, desktop PCs, laptops, and Cisco network/VoIP equipment.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, as well as familiarity with Office 365.
- Strong analytical, problem-solving, and time management skills.
- A strong customer service orientation and the ability to work both independently and as part of a team.
- Comfort working in a manufacturing environment.
Location & details#
- Location: Green Bay, Wisconsin.
- Modality: On-site.
- Term: Rolling.
- Employment type: Full-time.
Relevant fieldsComputer Science
